WMPError(C00D11E2) Netflix problem?
I encountered an issue while trying to play an instant movie on Netflix. The loading process reached 98%, and then I received the following error message:
"Microsoft DRM software error: Your Microsoft Digital Rights Management software is not working properly and needs to be reset. To resolve this issue, please call Netflix technical support at 1-866-402-2616, or contact technical support here and report the following error code. If you are comfortable running a utility to fix this problem yourself, you may also follow the instructions in our FAQ on the Reset DRM Utility."
The error code displayed is WMPError(C00D11E2), which indicates that a Windows Media Digital Rights Management (DRM) component encountered a problem. If I am trying to use a file obtained from an online store, the recommendation is to visit the online store to acquire the appropriate usage rights.
I have already attempted to reset the software, but that did not resolve the issue. Are there any other solutions available?
2 Answers
If you are using Windows Media Player 10 or 11, sometimes installing the Windows Media Player SDK runtime environment will solve your issues. Netflix has provided the SDK runtime environment> http://www.netflix.com/pages/previews/wmf11.exe
If this solution does not work, you will need to reset your DRM component. You can easily reset your DRM by using Netflix’s DRM Reset Utility.> http://www.netflix.com/pages/previews/resetdrm.exe
I've also noticed this issue and it's definitely something that changed very recently. An update from their side is most likely as it seems to be hitting different regions in waves. I actually have a 60Mb internet connection and receive an incredibly fast load time for this new data hog of a menu but it still seems like an incredible waste of time... I'm not real sure why they would take away such a useful function from the ps3 menu... Quite frankly I've considered the option of streaming from the XBox 360 and the Wii and chose the PS3 option because not only was it free like the Wii, but it was so much more functional... I'll just suspend my account for a couple months and give them time to fix their mistake... If not I suppose it's time to just cancel it altogether... If it weren't for the streaming service I wouldn't subscribe anyways... So thanks Netflix... You may have just saved me $8 a month!
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