Foodlion didnt give my change?

Question

My 13-year-old daughter, who has anxiety and autism, went into the store to pick up a few groceries. I gave her $50, and only $21 was spent. My daughter said she waited for the change and receipt for about 2 minutes but didn't receive them. She was too scared to say anything since she has social anxiety and feared getting yelled at. When we got home, I noticed there weren’t $50 worth of groceries. I asked her how much she spent, and she told me $21 and some change. When I inquired about the missing money, she explained that the cashier never gave her either the receipt or the change. 
If I contact the grocery store and explain the situation, will they refund the money that was not spent and provide me with the receipt? How should I go about this? I understand that many people might not speak up in a situation like this. What steps should I take, and is there a chance the store will return my money if I call?

Anonymous · Accepted Answer

The first port of call should be the store manager.  Just be calm and not accusatory.  Explain that  because you are ill you had to send your daughter to the store.  She didn’t get her change and receipt but was too shy to speak up.  You’d appreciate the matter being looked into.  Give the date, approximate time of day, if possible which checkout, and what you bought out of the $50 presented.  Modern cash registers record what was bought for stock control purposes as well as calculate change due.  Between this and the security camera it should be possible to verify the transaction and see if the change was handed over.  Write down all the points you want to raise before calling so you don’t get flustered and be polite but firm.  It’s easier to get people to do your job if you frame it as constructively putting a mistake right.

Anonymous · Answer

Food is not changing my mindset

Anonymous · Answer

I’m calling BS on this whole story.  The Anon posting is just the first warning flag.

Anonymous · Answer

No idea how much “50$” and “12$” is.

Anonymous · Answer

just call the local police. Just see the CCTV footage. Who is guity & who is vitim

Anonymous · Answer

For heavens sake call and speak to the manager. The register tape will show cashier time and date. The till will show overage. Don’t send your 13 year old to the store

Anonymous · Answer

i would talk to the manager at the store about it

Anonymous · Answer

What kind of a mother are you? Knowing her condition you sent her alone, are you that lazy? You deserve it…

Arnoldo Champlin · Answer

how does a 13 year old kid with autism and anxiety go to the store by herself?

Anonymous · Answer

Clearly, he spent it all of stuff you love ❤.

Anonymous

Foodlion didnt give my change?

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