what action can i take or should i take with UPS?

Question

Last week, I purchased a very expensive hunting knife online, which was shipped to my home address (my apartment) using UPS courier service. However, on the scheduled delivery day, UPS delivered my package to an access point for collection instead of delivering it directly to my address. Frustrated by this, I contacted UPS customer service, and they assured me the package would be delivered to my home the following Friday. Unfortunately, Friday came and went, and the package still wasn’t delivered. 
When I called UPS customer service again, I was informed that a driver needs to pick up the package from the access point before it can be delivered to my home, and now they’ve promised it will arrive this Monday. I’m extremely upset about this situation—it was their mistake to deliver my package to an access point instead of my apartment, and I feel like I’m being strung along with misinformation about delivery timelines.
Additionally, I’m finding it difficult to communicate with their customer service representatives, who seem to be based overseas (possibly in the Philippines), as I struggle to understand them clearly. This entire experience has been incredibly frustrating, especially considering the cost and importance of the package.
What actions can I take to address this situation? Is there anything I can do to ensure UPS resolves this issue and improves its service?

Anonymous · Accepted Answer

There isn’t anything you can do when you act like a whiny child.

Prof. Consuelo Schaefer MD · Answer

You can settle down and be calm between now and Monday or you can remain upset between now and Monday.  Your choice between those two options has no impact on  how quickly your package gets there.

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what action can i take or should i take with UPS?

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